Our vision is clear and simple: to be our customers’ best and most dedicated partner in the packaging industry. We aim to accomplish this by strictly adhering to three core values:
These core values, are embedded throughout the ILAPAK organization, and the results can be seen day in and day out in the production of ILAPAK’s automatic lines, individual machines, components, software and in the pre- and after-sales service we provide to our customers.
It will come as no surprise then that 70% of our annual sales are generated from existing customers.
FOCUS... ON YOUR INDUSTRY
We believe that being well focused in everything we do at ILAPAK is key to customer satisfaction.
This focus describes our Industry oriented approach to our customers, technology and developments — we do not produce generic machines, rather we engineer our products with your specific needs in mind right from the start. Our industry specialists are in touch with market conditions and aim to be up to date with the latest research and development in their fields.
We speak your language, address your concerns and are always up-to-date with the latest industry-specific developments. We are confident that a visit from one of our local sales representatives will prove the point.
SERVICE… THE ILAPAK ADVANTAGE
We know how important Service is to you, what a difference it can make to your performance, and how it is the details, like communicating in your local language with our locally-based engineers, that make the difference.
We are dedicated to satisfying your service requirements as quickly and effectively as we possibly can, and where possible, identify service issues before they slow you down.
As traditional as our values may seem, our service delivery systems are on the cutting edge of technology — remote diagnostics via the Internet and up-to-the-minute software updates are already online, with more developments in the pipeline.
QUALITY… IN EVERYTHING WE DO
Quality underpins everything ILAPAK stands for.
ILAPAK is ISO 9001:2000 and ISO 14001:2004 certified, and our Quality Assurance team works constantly to continuously improve our manufacturing, sales and after-sales processes, allowing us to consistently deliver value to our customers time after time.
ILAPAK. Your trusted partner in packaging, with proven technology & experience, focused on your products. Try us!